We've partnered with Route — a package protection and tracking solution — to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.
Route Protect can be toggled off on the cart, but deselecting package protection does not make us now liable for lost, damaged, or stolen items.
Purchased Route Protect and need to file a shipping issue? File here
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here for iOS or here for Android