"I don't know if the model I have is the best one or not, but it is pretty damn cool!"
One of the first things that caught my attention when I researched laser machines, was that Aeon Laser takes the time to reprogram and rewire the machines that are manufactured by their partner overseas, to ensure that they meet the required quality levels and safety standards before it reaches the customer. This process takes them 1-2 days per machine.
"I had to wait 6 months to get my laser machine delivered, but it was definitely worth the wait.”
CUSTOMER SERVICE AND SUPPORT
On the few times that I needed to reach out I was able to speak to somebody in a timely fashion, and never had I been let down by the level of expertise that every employee of the company has. From emails to phone calls, and even video calls, you are guaranteed to receive the best support, and best of all, it's free!
They recognize that operating a laser machine and maintaining one is not for the faint-hearted, that is why in extreme occasions and/or emergencies, they are able to send a qualified technician to your home, office or workshop to help you get back to work.
This measure is the way for them to say that your business matters to them, and it's in their interest to have you up and running in no time. Parts are always in stock and ready to be overnighted in case one is needed, and they will assist you in getting them replaced with a simple call.
There are tons of PDF brochures already prepared to cover all sorts of scenarios, from setting up the laser machine for the first time, to replace a part; there is even one to show you how to carry it to go through a door opening.
They have partnered with crafters and other professionals to ensure that there is always up-to-date content on how to make the most out of the machine investment.
With this being said, you don't need to be a Graphic Designer or other type of artist to be able to create amazing projects, all you need is the commitment to overcome the learning curve of operating a laser machine.